How to cancel or move a class

Cancelling a class

1. Open the class in Operations → Schedule events.
2. Click Cancel event.
3. Enter the reason and confirm.

All bookings are cancelled and the entries go back to the clients' memberships.

Changing the time, venue or instructor

1. Open the class and change what you need: the time, the venue or the instructor.
2. Click Save changes.

If clients have already booked, fitipass asks for the reason for the change and whether to Notify booked clients. You can also turn on Allow cancellation without losing membership entry. A client for whom the new time does not work can then cancel without losing the entry, even after the free cancellation window.

Substitute

If someone else leads the class, choose a Substitute instructor. Pay for this class goes to the person who actually led it.

Copying a class

Duplicate event creates a copy of the class. It is handy when you want to add an extra session with the same settings.